General FAQ

ORDERS

IN-STOCK

What is in-stock?
In-stock here at Plus Minus means that you are placing an order for an item that is available to be delivered and shipped to you within 1 - 3 working days of you placing your order.

BACK-ORDER

What is back-order?
A back-order here at Plus Minus means that you are placing an order for an item that is not readily available for direct purchase online and in-store.

When do I pay for my back-order?
A back-order here at Plus Minus means that you are placing an order for an item that is not readily available for direct purchase online and in-store.

When do I pay for my back-order?
You will have to pay for your back-order at the time that an order is placed.

What happens if I would like to combine both a pre-order & in-stock order in one receipt?
If you place an in-stock order together with a back-order item under a single receipt, all items will be dispatched out together once your pre-order item arrives. If you would like to receive your in-stock items first, please kindly place a separate order.

When will my back-order be dispatched?
When we offer an item for back-order, we do our ultimate best to estimate when we will have the product in stock. Do kindly refer to your e-receipt for more details on an estimated arrival date for your back-order. Once the stock arrives at our dispatch centre, it may take 24 to 48 hours for us to process and fulfill all orders.

Can I cancel my back-order?
We regret to inform that no cancellations and refunds can be made for a back-order item that has been paid for.

When you place a back-order please take note of the following:

● Please kindly take note of the arrival date of your back-order item.
● Payment has to be made once you place a back-order.
●The estimated arrival dates will be subjected to custom clearance and shipping.
● The estimated arrival date is when we expect it to arrive at our dispatch centre.
● The estimated time for delivery is only in effect once your order has been shipped from our warehouse.

To save you on shipping costs, we do not split ship pre-orders and instock orders. If you do not want your entire order held for all stocks to arrive, please place two separate orders.


PAYMENTS

Bank Transfer ( Within Singapore )
Please only select this option if you're based in Singapore and hold a Singapore bank account.

For all payments via ATM Transfer / iBanking Transfer / Deposit, please kindly remit your total amount to:

POSB Savings Account: 193-29537-1

Bank Transfer ( Within Malaysia )
Please only select this option if you're based in Malaysia and hold a Malaysia bank account.

For all payments via ATM Transfer / iBanking Transfer / Deposit, please kindly remit your total amount to:

CIMB Casa Account: 7613897525

Please kindly remit all payments and transfers by midnight (0000 hours), else the order placed will be automatically cancelled.

Please also kindly include these details below.
1. Name
2. Order ID (#XXXX)
3. Address
4. Phone Number 
5. Order (Style, Size, Quantity)
6. A screenshot of your transaction or receipt when sending your payment verification to hello@plus-minus.co

Credit Card - Paypal  ( International Payments )
We accept payment via Paypal Express Checkout, which will be displayed at checkout. Cards accepted are Visa, Mastercard, American Express, Discover, JCB, Diner's Club and En Route.

Credit Card - Stripe  ( International Payments )
We accept payment via Stripe Payment Gateway, which will be displayed at checkout.

Cards accepted are Visa, Mastercard and American Express.

Stripe also supports Bitcoin, Apple Pay, Android Pay, 3D Secure, SOFORT, iDEAL, Gireopay, Bancontac, SEPA direct debit and China's Alipay.

ORDER CANCELLATIONS / EXCHANGES / REFUNDS

Can I cancel my order once I've placed an order?
We regret to inform that we do not accept order cancellations once an order has been placed.

Can I change my order once I've placed an order?
We regret to inform that we do not accept order changes, as all orders are processed once we receive an order.

Do you provide refunds?
We regret to inform that we do not provide refunds for orders and purchases made online.

Do you provide exchanges?
We are most happy to offer exchanges for in-stock items if the following conditions below are met.

We regret to inform that we do not offer exchanges for pre-order items.

1. For purchases made online : An e-receipt is presented.
2. Product is in it's original packaging and is not defective due to usage or mishandling.
3. You are making an exchange for an item of same or higher value - of which the difference will have to be paid.
4. We do not offer refunds for exchanges if you are opting for an item of lower value.

What happens if my item is defective?
Only items that are defective and shipped from us will qualify for an exchange - upon inspection and once returned.

This would only be applicable if the defects are due to faults in manufacturing processes.

Should the defect be due to human errors, a fee will be imposed for us to fix / replace the defect - upon inspection.

Customers have 2 days from the date of receipt / date of receiving the item to inform us of the defects via email at hello@plus-minus.co.

If a customer fails to inform us within 3 days, we reserve the right to decline exchanges.

To complete your exchange, we would require you to send the defective item via postage.

If you are sending it back to us via postage, please be sure to include the following in your postage as well. Please kindly drop us an email at hello@plus-minus.co for the return address.

1. Name ( First & Last )
2. Contact Number
3. For purchases made online : A copy of your order receipt with your order ID (XXXX)
4. For purchases made in-store : A copy of your nets / credit card receipt
5. Reason for exchange

Note: Customers will have to bear the cost of postage or shipping to us. 
Once your defective item is received and inspected, we will send you an email to notify you that we have received your defective item. We will also notify you of the approval or rejection of your exchange.

If you have purchased an item that is deemed to be expensive, we would highly recommend kindly delivering and shipping it back to us via a trackable shipping service with a provided tracking number.

Plus Minus will not be held responsible for any lost parcel during shipment in transit, if the parcel was sent back via a non-trackable shipping service.

SHIPPING

Local Shipping ( Within Singapore )
For all orders within Singapore, orders will be mailed out via Singpost's Registered / Smartpac Postage at a flat rate fee of SGD$5 or Normal Postage at a fee of SGD$2.

Normal Postage
Normal Postage will be provided at an additional $2 on top of your purchase.

There will be no tracking number that will be provided for the Normal Postage option.

Please Note: As normal postages are non-trackable, we regret to inform that Plus Minus will not be liable for any lost Normal Postage parcels during transit to you. As such, we will not bear the costs of a partial / full refund for your order to you should your parcel get lost during transit. We recommend all customers to opt for our Registered Postage option, to prevent any lost postages as all Registered Postages come with a tracking number.

Normal Postage: Please kindly allow an additional 1 - 5 working days for your parcel to reach you.

Registered Postage
Registered Postage will be provided at an additional $5 on top of your purchase.

Please kindly note that your order may be sent out either via Registered Postage or Smartpac Postage if you opt for this option. A tracking number of up to 9 digits ( RCXXXXXXXXXSG ) or ( SMXXXXXXXXXSG ) will be provided for all Registered / Smartpac Postage parcels, that can be tracked on Singpost's website at www.singpost.com.

Smartpac Postage parcels will be sent directly to your letterbox - Perfect for those who do not have anyone around at the time of delivery.

Registered Postage: Please kindly allow an additional 1 - 3 working days for your parcel to reach you.

Smartpac Postage: Please kindly allow an additional 1 - 3 working days for your parcel to reach you. 

Poly M Letterbox Delivery
Poly M Letterbox Delivery will be an additional $4 on top of your purchase.

Poly M Letterbox Delivery parcels will be sent directly to your letterbox - Perfect for those who do not have anyone around at the time of delivery.

There will be no tracking number that will be provided for the Poly M Letterbox Delivery option.

As Poly M Letterbox Delivery parcels are non-trackable, we regret to inform that Plus Minus will not be liable for any lost Poly M Letterbox Delivery parcels during transit to you. As such, we will not bear the costs of a partial / full refund for your order to you should your parcel get lost during transit. We recommend all customers to opt for our Registered Postage option, to prevent any lost postages as all Registered Postages come with a tracking number.

Poly M Letterbox Delivery: Please kindly allow an additional 1 - 5 working days for your parcel to reach you.

Worldwide Shipping ( Outside Singapore )

Worldwide Registered Postage
International Shipping ( Outside Singapore For all orders throughout the world, all parcels will be mailed out via Singpost's Worldwide Postage, at a fee of SGD$25 depending on the context of your country.

A tracking number ( RCXXXXXXXXXSG ) will be provided for every order via an automated email system once the item has been shipped out accordingly.

Please kindly allow 3 - 14 working days for your parcel to reach your destination.

When will my order be shipped?
For in stock orders made on the website, please kindly allow 1 - 3 working days ( from the date of your purchase ) to be dispatched out to you.

For back-order orders placed, please kindly allow 1 - 3 working days ( from the date of your pre-order arrival ) to be dispatched out to you.

To check on back-order arrival dates, please kindly refer to your e-receipt.

My order was sent out via Singpost's Registered Local Normal / Registered / Poly M Letterbox Postage:
If your order was sent out via SingPost, your delivery will be made anytime within 1 - 3 working days ( Registered Postage )  1 - 7 working days ( Normal Postage ) or 1 - 5 working days ( Poly M Letterbox Delivery ) of you receiving your tracking number.

Please note that with SingPost deliveries, preferred delivery timing slots are not available.

Prior delivery calls by the delivery man are not available.

Re-delivery is also not available.

Orders will be sent anytime between 9am - 6pm during weekdays.

To ensure a successful and fuss free delivery, please be sure to provide us with an address that you will be at during the delivery.

Normal Postage / Registered Postage: If no one was present when a delivery was made via SingPost, a notice slip will be left at your doorstep to advise you on how and where your parcel can be collected from.

My order was sent out via Singpost's Registered Worldwide Postage:
If your order was sent out via Singpost's Registered Worldwide Postage, your parcel will be forwarded to your local post office once it leaves Singapore. Please be sure to check your tracking status for updates.

Your delivery will be made anytime within 3 - 10 working days of you receiving your tracking number, and depending on the context of your country.

Please note that with Singpost deliveries, preferred delivery timing slots are not available.

Redelivery is not available.

To ensure a successful and fuss free delivery, please be sure to provide us with an address that you will be at during the delivery.

If you happen to not be home when a delivery was made via your local delivery man, please kindly give your local delivery post office a call and provided them with your provided tracking number.

Should there be any problems with your shipping or delivery, Plus Minus will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have however already received your order and find that it is damaged, please kindly email us at hello@plus-minus.co.

Can I request for a proof of delivery?
At Plus Minus, we keep all records of parcels sent.

To request for a proof delivery or picture screenshot of your parcel and products sent, please kindly drop us an email at hello@plus-minus.co with the following details below.


1. Name
2. Order ID
3. Email Subject: Request For Proof of Delivery

This will only be based on personal request. Please kindly allow 24 hours for your correspondence and enquiry to be replied to.

My parcel was returned. Will I need to pay for re-delivery?
Yes. If a parcel is returned due to the following reasons listed below, we will require payment for the second delivery.

● Incomplete address
● Wrong address
● Unsuccessful collection at the post office

Normal Postage will be charged at a flat rate charge of $2.00 and Registered Postage at $5.00.