GENERAL ENQUIRY

Where do you ship from?
We ship either from tropical Singapore or California, USA.

Do you ship internationally?
Yes we do. We offer free worldwide shipping! Do kindly check our banners at the top of each page for current ongoing promotions.

 

LOCAL SHIPPING & WORLWIDE SHIPPING

Local Shipping ( Within Singapore )

For all orders within Singapore, orders will be mailed out via Singpost's Trackable Letterbox Postage at a flat rate fee of SGD$5 or Untrackable Letterbox Postage at a fee of SGD$3.

Untrackable Letterbox Postage
Untrackable Letterbox Postage will be provided at an additional $3 on top of your purchase.

There will be no tracking number that will be provided for the Untrackable Letterbox Postage option.

Please Note: As the Untrackable Letterbox Postage option is non-trackable, we regret to inform that Plus Minus will not be liable for any lost Untrackable Letterbox Postage parcel during transit to you. As such, we will not bear the costs of a partial / full refund for your order to you should your parcel get lost during transit. We recommend all customers to opt for our Trackable Letterbox Postage option, to prevent any lost postages as all Trackable Letterbox Postages come with a tracking number.

Untrackable Letterbox Postage: Please kindly allow an additional 2 - 7 working days for your parcel to reach you.

Trackable Letterbox Postage
Trackable Letterbox Postage will be provided at an additional $5 on top of your purchase.

Please kindly note that your order will be dispatched out via the Trackable Letterbox Postage if you opt for this option. A tracking number of up to 9 digits ( SMXXXXXXXXXSG ) will be provided for all Trackable Letterbox Postage parcels. This tracking number can be tracked on Singpost's website at www.singpost.com.

Trackable Letterbox Postage parcels will be sent directly to your letterbox - Perfect for those who do not have anyone around at the time of delivery.

Trackable Letterbox Postage: Please kindly allow an additional 2 - 4 working days for your parcel to reach you.

Complimentary Free International Shipping ( Outside Singapore ) 

For all orders throughout the world, all parcels will be mailed out via Singpost's Worldwide Postage, at no additional charge. We offer complimentary shipping for all destinations worldwide. 

Please kindly allow 3 - 14 working days (excluding weekends and public holidays) for your parcel to reach your destination.

DUTIES & TAXES

Will I be charged for additional duties and taxes when my order arrives in my destination country?
There are no additional duties and taxes, and you will not be charged. Each product price is inclusive of any duties and taxes.


When will my order be shipped?
Please kindly refer to your confirmation email for estimated shipping dates.

COVID 19

Due to Covid 19 and strict border controls on international logistics, airlines have drastically reduced international destinations. As such, international air freight frequency has been severely limited, leading to substantial delays for all international shipments. Package and tracking scans from our carriers may also be delayed to a certain degree. As a result, orders may not show tracking for a few days - even when your order is already on the way. We kindly seek your understanding to allow some additional time for tracking updates and for your parcel to reach you.